**Return Policy for Matt's Spa Essentials**

**Last Updated: 09-29-23]**

At Matt's Spa Essentials, we are committed to providing our customers with high-quality products. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please read our return policy carefully to understand your options.

**1. Returns and Exchanges**

a. We accept returns and exchanges on products within [10 days] of the purchase date.

b. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.

**2. How to Initiate a Return or Exchange**

a. To initiate a return or exchange, please contact our customer service team by writing your request in the CONTACT section of the navigation bar within 10 days of receiving your order. We will provide you with instructions on how to proceed.

b. Please include the following information in your request:
   - Your order number
   - Reason for the return or exchange
   - Clear photos of any damaged or defective items (if applicable)

**3. Return Shipping**

a. You are responsible for the cost of return shipping, except in cases where the item received is damaged, defective, or incorrect.

**4. Refunds**

a. Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

b. Refunds may take 30 business days to appear in your account, depending on your bank or payment provider.

**5. Exchanges**

a. If you request an exchange, we will send the replacement item(s) to you as soon as the original item(s) are received and inspected.

**6. Damaged or Defective Items**

a. If you receive a damaged, defective, or incorrect item, please contact our customer service team immediately vis the CONTACT section on this website. We will arrange for a replacement or refund, and we may provide a prepaid return shipping label for your convenience.

**7. Non-Returnable Items**

a. For hygiene and safety reasons, we cannot accept returns or exchanges on used products. Please ensure the item is unused and in its original condition.

**8. Cancellation Policy**

a. Orders cannot be cancelled. Once an order has been shipped, our standard return policy applies.

**9. Contact Us**

If you have any questions or concerns regarding our return policy, please contact us through the CONTACT section on this website. We are here to assist you and ensure your satisfaction with our products.